Morgan Electro Ceramics Customer Feedback


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Customer Survey

Thank you for taking the time to complete this questionnaire. It has been designed to assess how we are currently performing against your expectations and identify areas where we can improve.

* Required fields

Select your manufacturing site :
Your name :
Your email :
Your company :

Relative to your other suppliers of similar products, how do we compare against the following categories:

Customer Service responsiveness

Significantly worse

Worse

Same

Better

Significantly better

Quotation response time

Significantly worse

Worse

Same

Better

Significantly better

Speed of response to technical questions

Significantly worse

Worse

Same

Better

Significantly better

Accuracy of information supplied

Significantly worse

Worse

Same

Better

Significantly better

Frequency of meetings

Significantly worse

Worse

Same

Better

Significantly better

On time delivery performance

Significantly worse

Worse

Same

Better

Significantly better

Proactive contact when a problem exists

Significantly worse

Worse

Same

Better

Significantly better

Value of total service offered

Significantly worse

Worse

Same

Better

Significantly better

Quality of delivered product

Significantly worse

Worse

Same

Better

Significantly better

Application Engineering support for new product development

Significantly worse

Worse

Same

Better

Significantly better

Leadtimes for prototypes

Significantly worse

Worse

Same

Better

Significantly better

Production lead-times

Significantly worse

Worse

Same

Better

Significantly better

Ability to supply complex components

Significantly worse

Worse

Same

Better

Significantly better

Ability to supply components with fine dimensional tolerances

Significantly worse

Worse

Same

Better

Significantly better

Range of manufacturing capabilities offered to meet your requirements

Significantly worse

Worse

Same

Better

Significantly better

Flexibility in accommodating your requests

Significantly worse

Worse

Same

Better

Significantly better

Reliability of delivered product

Significantly worse

Worse

Same

Better

Significantly better

Performance of supplied product

Significantly worse

Worse

Same

Better

Significantly better

Range of materials offered

Significantly worse

Worse

Same

Better

Significantly better

Product Literature

Significantly worse

Worse

Same

Better

Significantly better

From the list below please highlight ONLY the five that matter most to you, in order of importance (1 = Most important 5 = least important)

Customer Service responsiveness
Quotation response time
Speed of response to technical questions
Accuracy of information supplied
Frequency of meetings
On time delivery performance
Proactive contact when a problem exists
Value of total service offered
Quality of delivered product
Application Engineering support for new product development
Leadtimes for prototypes
Production lead-times
Ability to supply complex components
Ability to supply components with fine dimensional tolerances
Range of manufacturing capabilities offered to meet your requirements
Flexibility in accommodating your requests
Reliability of delivered product
Performance of supplied product
Range of materials offered

How important is it that you can visit the site you purchase from and return home within one day?	Extremely important	Very important	Important	Not very important	Not at all important

How important is it for you to conduct technical discussions in your native language	Extremely important	Very important	Important	Not very important	Not at all important

Are the products you purchase manufactured from our standard range of materials?	Always	Sometimes	Not Sure	Occasionally	Never

Who do you consider to be the market leader(s) for the types of product supplied by Morgan?

Which of the following company brand names do you recognise? (Tick all those that apply)

Matroc

Morgan

Diamonex
Haldenwanger

Wesgo Metals
Morgan Electro Ceramics

Wesgo Ceramics
Morgan Advanced Ceramics

Alberox
Bolt Technical Ceramics

GBC Materials
Duramic

Proform
Wesgo/Duramic Products

MEC
CVD Products

MAC
PMI

Which of the following material brand names do you recognise? (Tick all those that apply)

Hilox

Silimantin

Deranox

Cordierite

Sintox

CVD Diamond

Vitox

Everscan

SiC-EM

Luminex

Halsic

Macor

Alsint

Teraglide

PZT

Incusil

Aegisglass
Ticuni

D36

K1700

Hybralox

Unilator

Cerasil

PXE

Diamonex

CD Source

Phoenix

Aegisglass Plus

DiamondShield

Performance PBN

Diabond

Performance SiC

Scanshield

Ever-Slik®

Everlube®

How many suppliers do you have for the types of product you purchase from Morgan?

Any additional comments?

Where you provide personal data to us such data will be used only for the service you have requested, and only by Morgan staff and the Web site administrators. The Morgan sites do not automatically capture or store personal data from visitors to the site, other than to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used. This information is used only for administration of the site system and in the compilation of statistics used by Morgan web site management to assess the use of the site.

Each MEC Manufacturing Site has a Sales Department who will be pleased to respond to your enquiries. In addition, the Morgan Technical Ceramics Regional Sales Offices can provide you with local support.

Europe | Americas | Asia

If you have a general enquiry we suggest you use our enquiry form.

The information stored in the text and graphics within this web site are
© Morgan Electro Ceramics, 2007.
No information may be used without prior written consent.